General

• These terms and conditions supersede all previous terms and conditions issued.
• Object Training reserves the right to vary scheduled course dates and fees however receipt of a Registration prior to any fee increase(s) will ensure the client pays only the fee amount which was published at the time of Registration.

Registrations

• Object Training must receive all Registration forms and/or purchase orders ten (10) working days prior to course commencement in order to assist with course viability decisions. Late registrations will be accepted right up to course commencement date as long as the course being booked has been deemed viable plus we have seating available. Please consult your Object Training Account Manager or email your request to info@objecttraining.com.au to determine the status of any course at any time.
• Registrations must be received by Object Training in writing - either via email, website registration or via fax.
• Participants who do not have the required prerequisites may be refused course attendance. Prerequisites are on all course outlines at www.objecttraining.com.au or call 1300 360 203.
• Once a Registration and/or purchase order is received, an Object Training Account Manager will immediately issue a 'Registration Received' letter by email to acknowledge your registration.
• The 'Registration Received' notification does not imply that the course itself is confirmed, purely that we have received and recorded your Registration.
• Any alterations to the original Registration should be notified to an Object Training Account Manager or admin@objecttraining.com.au as soon as possible or no later than ten (10) working days prior to course commencement.

Course Confirmation

• A 'Course Confirmation' letter by email is issued to each registrant once there are sufficient participants for the course or no later than eight (8) working days prior to course commencement, whichever is the earlier.
• 'Course Confirmation' means that Object Training are fully committed to delivering the course and have formally issued purchase orders (including non-refundable venue, travel and accommodation payments) on all associated suppliers with that course.
• A 'Course Confirmation' provides joining instructions and full location details of the course itself.
• This notification will be sent to attendee(s) and the booking authority (if all contact details are supplied as part of Registration).

Cancellation and Transfer Options

• Object Training reserves the right to defer or cancel any course if there are insufficient bookings or conditions arising beyond our control. Every practical assistance will be given to reschedule clients to an alternative course date and/or to provide a full refund (if applicable).
• If there are insufficient participants for this course, Object Training will advise of course cancellation or postponement via a 'Rescheduled Course' letter by email no later than eight (8) working days prior to course commencement. In the instance where Object Training postpones a course, no customer invoice will be generated. Object Training Administration will automatically suggest the next scheduled date for you whilst an Account Manager will discuss all possible alternative options with you.
• Cancellations by the customer must be received in writing (fax, email or hardcopy letter) to an Object Training Account Manager or admin@objecttraining.com.au as early as practically possible, but no later than ten (10) working days prior to course commencement.
• If the course has already been confirmed by Object Training (refer 'Course Confirmation' above) prior to the customer cancellation advice, then the following conditions will apply:
- Object Training will not cancel the course based on late customer cancellations as all suppliers have been locked in for delivery as at date of 'Course Confirmation'
- Any participant who is unable to attend may send a replacement participant and must notify Object Training of the change in details
- The invoice is issued as normal to the registrant which is due and payable immediately - No credit notes will be issued
- If a replacement participant cannot be sent, the registrant is offered a training credit towards any future Object Training course equal to the full value of the Invoice which must be taken up within a six (6) month timeframe otherwise the credit will become null and void. The Account Manager will assist the registrant in rescheduling their booking however the onus is on the client to utilise their training credit within the 6 month period.

• If the course has not been confirmed by Object Training (refer 'Course Confirmation' above) prior to the customer cancellation advice, then no penalties or payments will apply to the customer and no invoice will be issued for that Registration.

Invoices

• Invoices are issued only once the course is confirmed (course confirmation occurs approximately ten (10) days before course commencement date however the actual invoice will be delivered to the client around the time of course commencement unless otherwise specified by client – refer points below).
• Invoices will be issued by email or hardcopy or both, whichever is the preference of the client.
• Any client request for an invoice to be issued ahead of actual course registration and attendance, will be accommodated by Object Training, however please note that the payment is due and payable immediately and the customer must take up the full value of the invoice towards any future Object Training course within a six (6) month timeframe.
• If a client makes a full payment against an invoice and wishes to receive an "Invoice Paid" document, please email accounts@objectconsulting.com.au .

Payment Terms and Methods

• Payment for public schedule or in house courses must be received by Object Training 7 days from presentation of invoice unless otherwise agreed in writing with your Object Training Account Manager.
• Payment can be made via credit card, cheque or EFT.
• EFT Details:
  National Australia Bank
  Name: Object Consulting Pty Ltd
  BSB: 082-299 ABN: 55003682693
  A/C: 518477655
• Please direct any payment remittance to accounts@objectconsulting.com.au or fax: (02) 9459 3301. If you fax Object Training, please notify an Object Training Administrator (Diana Moore (02) 9459-3375 or Malinda Thomson (02) 9459-3356) that it has been sent.
• Cheques should be made payable to 'Object Consulting Pty Ltd' and should be mailed to Object Consulting Pty Ltd, P.O Box 528, North Sydney, NSW 2059 along with a printout of the Course Confirmation email to verify the payment.

Payment - In House Course

• For any In House course booking, Object Training must receive a completed “Object Training In House Booking Form” (and/or purchase orders) in writing (fax, letter or email) no later than ten (10) working days prior to course commencement.


* If the customer elects to cancel an In House course, any direct costs already paid by Object Training are to be reimbursed to Object Training by the client. Object Training will issue an invoice and attach proof of all expenditure.

* If the customer elects to postpone an In House course, the Object Training Account Manager will liaise with the client to determine an appropriate reschedule date and any direct costs already paid by Object Training are to be reimbursed to Object Training by the client. Object Training will issue an invoice and attach proof of all expenditure.